Terms of service

Connek Trip is a brand of Coxi Travel and Tourism Joint Stock Company (Coxi Travel & Tourism JSC), a Vietnamese inbound tour operator holding International Tour Operator Licence No. 01-1901/2022/TCDL-GP LHQT. These terms apply to all tour packages booked with Connek Trip.

1. Booking process

When we receive your request or booking, we send you a short notice to acknowledge it.
Our travel specialist then reviews your request and sends a detailed proposal or tour confirmation within 24 hours, or as soon as possible, including the specific terms and conditions of your booking.
Once you agree with the itinerary, price and policy, we send you a booking confirmation letter (PDF file) and you pay the deposit.
Further instalments follow the agreed payment policy. We send you a receipt for each payment.

2. Payment methods

Credit card (3% fee)
Bank transfer (bank fees are paid by the sender)
Cash (RIA, Western Union or cash)
PayPal (3.8% fee)

Payment due dates are set for each booking and stated in your tour confirmation.

3. Cancellation policy

Cancellation 35 days or more before the arrival date: no charge, except payment fees and paid deposits for issuing flight tickets.
Cancellation between 35 and 20 days before the arrival date: 25% of the tour price.
Cancellation between 20 and 10 days before the arrival date: 50% of the tour price.
Cancellation less than 10 days before the arrival date: 100% of the tour price.

4. Cancellation and no-show

The specific cancellation fee for your booking is stated in your tour confirmation, because each hotel and supplier applies its own cancellation policy.
Cancellations caused by events beyond anyone's control, such as war, strikes or earthquakes, are not charged.

5. Flights

Flight schedules of Vietnam Airlines and other domestic airlines may change without prior notice. If a flight schedule changes, the itinerary will be adjusted accordingly. We will try to keep the confirmed price and program, but we will inform you of any extra charges, which you will need to pay so that the program can be adjusted. We are not responsible if a flight schedule change means you cannot connect with your international flights.

6. Our commitment and responsibility

Connek Trip provides all services as confirmed and stated in your tour confirmation. We are not responsible for any injury, loss or damage suffered during your journey due to circumstances beyond Connek Trip's control.
If a traveller falls sick or is hospitalised, Connek Trip will provide all necessary assistance. The traveller pays their own medical expenses and any other incidental expenses.
Your tour confirmation includes full information on the places you will visit. We are not responsible if a destination changes for reasons beyond our control. In that case we will arrange an alternative visit of similar cost.